Spa Operations

$315 (excluding VAT)

2 months access

You deliver excellent service when your spa or wellness center’s operational flow is oriented toward bringing value to your guests. This means every aspect of your operations must be customer-oriented.

In this course you will learn:

  • Service Quality Management & Excellence Training fundamentals.
  • Standard operating procedures, training and evaluations.
  • How to create a concept and spa menu.
  • The basics of nutrition for spa cuisine.
  • How to create a sustainability plan.
  • The best practices for customer service and care.
  • How to create a customer-oriented service.