Spa Operations & Service Quality Management Module
One of the most important aspects of running a spa is the spa operations of managing and ensuring your products and services maintain a high standard. By learning all the “do’s and don’ts” and what the best practice is, it will help you meet customer requirements and achieve your organizational goals.
The process of managing the quality of the services you offer to your customers, according to their expectations, is called: Service Quality Management & Excellence Training. The reason why spa operations management is so important is simple: the brand of your spa is defined by your customer service and care.
The purpose of our spa operations course for service quality management & excellence training is to learn all there is to know about how to develop and maintain the quality of all your services and ensure you meet your customers expectations, allowing for quick and steady company growth.
The course will outline the various key practices there are within the spa operations of maintaining an effective system for service quality management & excellence training. It will help you understand the importance of service quality management & excellence training in the spa industry, develop your current customer services and improve every aspect of your spa business towards a more customer-oriented organisation.
Customer-focus is an important aspect of every business. This is because every contact we have with a customer will influence whether they’ll come back, recommend your business to friends and family, or be an advocate for your services. The fact is that customer experience in the spa industry is what could make or break a spa business.
Content
- Service Quality Management & Excellence Training fundamentals
- Standard operating procedures, trainings and evaluations
- Introduction course to nutrition
- How to create a sustainability plan
- Best practices of customer service and care
- How to create a customer-oriented service
Procedure
- Watch the videos
- Read & study the written manual
- Assignment – fill in the Operations questionnaire
Support
We are always here to support you and we will be available during the whole spa operations training course period. Please let us know when you need help or if you get behind schedule and we will get back to you within 48 hours (Monday-Friday).