Spa Human Resources Module

Your staff is always and will always be your main and most important resource. The task to create and maintain a dynamic spa team, a team that is not only able to meet up with the high service and quality expectations but also able be perceptive and genuine at once, is a demanding task for you as a Spa Manager.

The overall purpose of human resources (HR) is to ensure that the Spa is able to achieve success through its people. It is all about finding the best way to manage the human capital (your staff) and putting focus on implementing policies and processes. This includes finding, recruiting, selecting, training, and developing employees, as well as maintaining employee relations or benefits. Regular training ensures that employees are well educated have continuous professional development. This is done through training programs, performance evaluations, and reward programs.
Human resource management (HRM or HR) is the strategic approach to the effective and efficient management of people in the organization an to maximize employee performance in service of and each team member´s strategic objectives.

Henry Ford said:

“Coming together is a beginning. Keeping together is a progress. Working together is a success.” – Henry Ford

Content

• HR documents
• Creating a dynamic spa team
• Recruitment
• Career development & performance appraisal
• Induction manual and guidelines
• Contract guidelines and examples
• Job descriptions and examples

Procedure

• Watch the videos
• Read & study the written manual
• Assignment – fill in the HR questionnaire

Support

We are always here to support you and we will be available during the whole course period. Please let us know when you need help or if you get behind schedule and we will get back to you within 48 hours (Monday-Friday).