Spa Leadership and Strategic Planning Module

You know the direction, but now you have to get the entire team to work together in order to get there. How do you do that? With lleadership fundamentals, group dynamics, conflict management and strategic human capital management. All included in one course.

The Spa Manager role is a very important position. There are many demands on you as a person; from the staff that you are leading, the guests that you are serving and from the corporate office.

There are a number of qualities that characterize a good manager, but in particular, you will need a paradoxical mixture of personal humility and professional will. One of the most important skills is to make certain that the operations function as efficiently when you are there as when you are not. In other words, your goal is to “do” as little as possible. However, this does not mean that you are not doing anything. As a Spa Manager you are the strategist, the thinker and the do-er. You should be ambitious and result oriented. Yet you must remain very human, be approachable, and always prioritize the best interests of your staff and of your guests, and always keep in mind your Company Values. This course will help you to strengthen your leadership role and give you hands-on tools that you can use right away to inspire and motivate your spa team.

The strategies and company values are your base; everything you do should start from these. You, as a Spa Manager represent the company values through always walk your talk and engage with your staff and the team around you.

”That which we persist in doing becomes easier – not that the nature of the task has changed, but our ability to do has increased.” – Ralph Waldo Emerson.

Content

• Leadership fundamentals
• Group dynamics
• Conflict handling and problem-solving
• Strategic planning
• Communication
• HCM plan

Procedure

• Watch the videos
• Read & study the written manual
• Assignment – write your HCM plan and Annual goals

Support

We are always here to support you and we will be available during the whole course period. Please let us know when you need help or if you get behind schedule and we will get back to you within 48 hours (Monday-Friday).