SPA STRATEGIC HCM
Management is largely by example. If you cannot manage yourself for effectiveness, you cannot expect to manage others.
This Spa Leadership Course will teach you critical success factors in Human Capital Management. We will look at Strategic Human Capital Planning and explore ways to acquire, develop and retain talent within your spa team.
Effectiveness can be learned – and it has to be learned – it is not something that comes naturally. There is no such thing as an “effective personality”. Intelligence, knowledge, and hard work are not enough. Effectiveness requires learning certain practices until they become habits.
Increasing effectiveness may be the only area where we can hope to significantly raise performance.
There is no such thing as an ideal leader. Effective executives differ widely in their temperaments and abilities: Some are extroverts – others are introverts, some are eccentric – others are conformists, some are drinkers – others abstainers, some have charm – others do not, some are educated – others are not, some rely on logic – others rely on intuition, some are generous – others are selfish etc.
The only thing great leaders have in common is the ability to get the right things done.
“Efficiency is doing things right. Effectiveness is doing the right things.”
– Peter F. Drucker