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This is a course to support you in team management, tailor-made for spa people and will give you many valuable and hands-on tools that will help you in your day-to-day work with your spa team.

All groups go through development. From the first meeting and getting-to-know to the “we’re a great group”-feeling, to the “I can’t stand that person”-days, to the “We’re different and that’s ok”-stage.

Usually a group goes through 6 stages. Some groups do the journey very rapidly, others during a period of years. As a leader, it’s extremely important to be aware of these phases, to recognize them when they appear, and to understand how to handle them.

Conflict and development walk hand in hand. We need conflicts in order for groups and organizations to develop. Different thoughts and ideas must “meet” and sometimes clash for us to be able to grow. Crisis is often the opportunity to a radical change, a re-evaluation of values and ways of being and acting. If we learn to recognize the early stages of a conflict and if we learn to be open about it, seeing it as a tool for development, it can be a great help in growth and development, both personal and for a whole spa team.


  • Group dynamics
  • The six stages of a group
  • How to lead the team
  • Handling conflicts
  • The 4 stages of conflict
  • How to handle the 4 stages
  • Conclusion


  • Watch the videos
  • Read & study the written manual

You will be responsible to complete the course on your own.


We are always here to support you and we will be available during the whole course period. Please let us know when you need help or if you get behind schedule and we will get back to you within 48 hours (Monday-Friday).

Individual Course

Spa Group Dynamics and Conflict Management

2-3 WeeksUSD 190
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Program Manager

Nikos Kouremenos

Project Manager Nikos Kouremenos | Spa Business Education
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